How do I return an order?

You have the right to cancel the contract within fourteen days without giving a reason. The period begins upon receipt of the goods.

Does the return policy also apply to products that have already been opened?

The right of withdrawal expires early for sealed goods that cannot be returned for health or hygiene reasons if the seal has been broken after delivery. This means you can return unopened products, but generally not opened ones.

Who pays for the return shipping?

You are responsible for the direct costs of returning the goods.

How long does it take to receive a refund?

No later than fourteen days after we receive your notice of cancellation, the amount will be refunded via the same payment method you used for the purchase.

What should I do if I want to return a product I bought at a specialty store?

Please contact us at info@parsenn-produkte.ch within 5 days of your purchase so that we can review your return request.

How exactly do I cancel my purchase?

By sending a clear statement (letter or email) to Parsenn-Produkte AG.

Do the products come with a warranty?

The statutory warranty provisions apply; if you encounter any defects, please contact info@parsenn-produkte.ch directly.

Who should I contact if I have further questions about a purchase or return?

By email at info@parsenn-produkte.ch or by phone at +41 81 300 33 33.

Frequently Asked Questions

: You have the right to cancel the contract within fourteen days without giving a reason. The period begins upon receipt of the goods.
: The right of withdrawal expires early for sealed goods that cannot be returned for health or hygiene reasons if the seal has been broken after delivery. This means you can return unopened products, but generally not opened ones.
: You are responsible for the direct costs of returning the goods.
: No later than fourteen days after we receive your notice of cancellation, the amount will be refunded via the same payment method you used for the purchase.
: Please contact us at info@parsenn-produkte.ch within 5 days of your purchase so that we can review your return request.
: By sending a clear statement (letter or email) to Parsenn-Produkte AG.
: The statutory warranty provisions apply; if you encounter any defects, please contact info@parsenn-produkte.ch directly.
: By email at info@parsenn-produkte.ch or by phone at +41 81 300 33 33.

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